Welcome to RONA+
Discover all that RONA+ has to offer:
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FAQ
What’s the difference between RONA and RONA+?
RONA+ is the first step in a major strategy to revisit and improve the way Canadians shop for their home improvement projects. RONA+ will offer DIYers and decorators, as well as Pro customers, endless possibilities, an incredible range of products, thousands of low prices, and expert in-store service.
Will Lowe's gift cards work on Rona.ca?
Lowe’s gift cards are not redeemable on Lowes.ca or Rona.ca. They are only redeemable in-store. All gift cards issued by Lowe’s stores in Canada will be accepted in RONA+ stores. You can check your gift card balance on https://www.rona.ca/en/gift-card-balance-inquiry
I would like to make a return for my order placed on Lowes.ca.
You can return your order following this link: https://returns.narvar.com/lowes/returns?locale=en_CA
What are your return policies on RONA? Is it the same as Lowes?
Our return policy is the same. Refunds must meet current return policy guidelines. You can review our return policy here : https://www.rona.ca/en/returns-and-refunds
I would like to pick up my order placed on Lowes.ca or track my order.
You can pick up your order using this link : https://www.lowes.ca/track-order/iam-here
Are all Lowe's stores converting?
By the end February 2024, the Lowe’s banner will no longer be in Canada
Lowe's offered free shipping over $49, will RONA offer the same?
Our shipping and delivery options will still be offered on Rona.ca. For more information, please visit https://www.rona.ca/en/online-purchases
I want to talk to someone about my order. What is your customer service number?
You can contact our customer service team at 1-888- 985-6937
I bought an extended warranty from a Lowe’s store that will convert. Is my product still covered?
We will honour all guarantees offered by Lowe’s stores in Canada.
I have an order or install project planned with a store that is converting. What will happen with my order or project?
The conversion will not affect your order or install project. Your local RONA+ store will continue to serve you just as well as it did under the Lowe’s banner.
I have a VIPpro account with a Lowe’s store that will be converted. What will happen to my account?
Your account will remain active and you will be able to keep shopping at the newly converted RONA+ store in the same easy way as you do now. Our stores will remain open during the conversion and our priority will be to keep offering you the best possible experience.