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It is possible to make online purchases via the RONA website. Those purchases are subject to these conditions. Please read them carefully when you buy via this website; you agree to be bound by these terms and conditions along with any modifications made by RONA Inc. sometimes.

Please note that the information on this website is based on the data available to RONA when this website was developed and is the best we were able to obtain overall. Despite the care taken by RONA, errors may have occurred.

However, no guarantee, implied or explicit, is made about the RONA Inc. website and/or the information therein. For a precise description of any product, please refer to the text that appears in the description of the illustrated product.

RONA reserves the right to cancel an online order at any time without notice.

Inventory shown is as accurate as possible. RONA Inc. makes every effort to stock sufficient quantities of the products on its website. However, RONA Inc. cannot guarantee the availability of these products. Despite the care taken by RONA Inc., errors may occur. When there is an error in pricing or product availability, it is corrected by our system. Certain items may be slightly different from the images shown in the detailed product description on the website. RONA will not be liable for any damages from stock shortages or delays in delivery.

The prices shown on this website are based on the prices at which items are sold at L’Entrepôt RONA, Home & Garden by RONA, RONA+ and RONA stores.

Due to unforeseeable market fluctuations, RONA Inc. reserves the right to change the prices of products featured on its website at any time, without prior notice. All prices quoted on the RONA website are in Canadian dollars and are for illustrative purposes only. The prices of products featured on this website may differ from the prices shown in stores for the same products. The prices of identical products may also vary by store. Certain charges may also be added in store.

All prices exclude the applicable federal and provincial taxes. The applicable tax rate may vary by province and period. Federal and provincial taxes are based on the prevailing rates at the time of purchase. All amounts are in Canadian dollars.

View more information on https://www.rona.ca/en/in-store-price-guarantee

You can make your online purchases with a credit card by entering the cardholder’s name as well as the billing address during the online purchase process. VISA, MasterCard and American Express credit cards issued by Canadian banks are all accepted.

For authorization purposes, payment information is transmitted to Optimal Payments via SSL. RONA complies fully with all PCI standards.

RONA reserves the right to confirm the validity of the transaction with the cardholder.

When you shop online, the entire payment for your purchase is charged to your credit card when you place your order.

Prepaid cards are not recommended for making online purchases.

You can pay for your online purchases using PayPal. It is a fast and safe way to pay, and there are no fees when making purchases.

Open an Account

If you do not have a PayPal account, you may create one on paypal.com or while checking out.

How to Pay With PayPal

Look for the PayPal button in the checkout. Log in by entering your email address and password. PayPal will process the payment without sharing your financial details.

Returns and refunds

If PayPal was used for your purchase, your PayPal account will be credited for the return amount. Certain exceptions may apply; please read our policy for complete details.

Learn More About Paypal

https://www.paypal.com/ca/webapps/mpp/how-it-works?locale.x=en_CA

PayPal support: 1 855 477-1170

The delivery or pick-up options available for a given product are subject to change, based on the store you have selected or that has been automatically attributed to you. Please ensure that you have selected the store where you want to pick up your order or the store which is the closest to the delivery address before adding items to your cart to ensure you obtain all relevant information regarding delivery or pick up options.

The delivery or pick-up options available are also subject to change based on the delivery address or the type of product ordered.

Information on the carrier

Depending on the weight of your order, it will be delivered by FedEx or by Purolator. Once your order is shipped, you will receive an email with the designated carrier’s tracking number.

What should I do if some items are damaged?

If any of the items in your order are damaged upon receipt, please contact our Customer Service team, Monday - Sunday: 8:30 AM - 7:00 PM (ET) at 1 866 283-2239.

Are there products which cannot be delivered by a carrier?

Any item whose weight exceeds 68 kg, or whose size exceeds 270 cm long, or whose total measurements (length + 2 x height + 2 x depth) exceed 419 cm cannot be delivered by parcel (Standard Shipping).

Other restrictions may apply and change without notice.

Are there areas to which carriers will not deliver?

The Yukon, Nunavut, Northwest Territories, Newfoundland and Labrador are excluded from Standard Shipping. Furthermore, specific postal codes in remote areas, the Anticosti Island and Northern Quebec are not eligible for delivery.

To find out if delivery is possible according to a given postal code, enter it in the shopping cart when purchasing online. Alternatively, you can contact our Customer Service team Monday - Sunday: 8:30 AM - 7:00 PM (ET) at 1 866 283-2239.

Are there fees for Standard Shipping?

Shipping costs vary according to the total amount before taxes of all the articles delivered by parcel in the same order:
0 to $25 – $4.97
$25.01 to $50 – $9.97
$50.01 to $75 – $14.97*
$75.01 to $100 – $19.97*
$100.01 and more – $24.97*

*Standard shipping is free for purchases greater than $49

Should someone be present to receive my parcel?

If the total amount before taxes of your order delivered by parcel exceeds $250, a signature may be required upon delivery. If no one is present at the time of delivery, you will receive a delivery attempt notice with information on where you can pick up your shipment.

There will be a notice in the online order confirmation email stating whether a signature will be required or not at the time of delivery.

Where can I track my order?

Once your order is shipped, you will receive an email with the tracking number so that you can track your order online.

If you have lost the email or have not received it, please contact our Customer Service team.

How do I return my purchase if a carrier delivered my order?

You can return a purchase made through the RONA inc. website in one of the following ways:

• Online: you can return your product using the Returns and Orders page


• In Store: you can also return the product to the store where you picked up the order by presenting your order receipt


• Customer Service: call 1-866-283-2239 (toll-free) Monday - Sunday: 8:30 AM - 7:00 PM (ET)

Please refer to our Return Policy for the steps you need to take

Appliances: see the Delivery and Installation of Appliances page for terms and conditions specific to appliances.

For products other than appliances:

When you choose home delivery, the store is responsible for the delivery service and will contact you within 24 to 48 hours following your purchase to schedule your delivery. Your products will be delivered in 4 to 10 days after your online order. High demand periods and promotional events may result in additional delays. Your purchases will be delivered by truck to your door where applicable. Larger items such as lumber, drywall, flooring, etc. will be delivered to the curbside only. Please note that our delivery service is only available within a 50 km radius of the selected store for Rona and 75 km for Rona+. For handling needs or other specific requests, contact your selected store – additional charges may apply. RONA will not leave merchandise at an unattended site – additional delivery charges will apply for subsequent delivery to the site.

This service is available in most of our stores at the cost of $79.

When you purchase online, it is possible to pick-up in store. The person picking up the order in the store must be 16 years old or older. You, or the authorized person, must bring a copy of the confirmation email as well as a piece of government-issued photo ID to verify the identity.

You can cancel a purchase made through the RONA inc. website in one of the following ways:

• Online: if the order has not been processed, you can cancel your order through the Returns and Orders page


• In Store: contact the store selected during your purchase


• Customer Service: call 1-866-283-2239(toll-free) Monday - Sunday: 8:30 AM - 7:00 PM (ET)

You must provide the number of the order you wish to cancel.

If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.

Conditions applicable to online gift card purchases

Via the RONA website, you can purchase RONA gift cards across Canada, except the Yukon, Nunavut, Northwest Territories and Northern Quebec. These purchases are also governed by the conditions below; applicable to online gift card purchases. Please take the time to read them carefully, because, by purchasing gift cards through the website, you agree to be bound by these conditions and any changes made by RONA Inc. from time to time.

Cancelling an online gift card order

To cancel a gift card order placed on the RONA website, simply contact Customer Service within 24 hours of making this purchase or call 1 866 283-2239 (toll-free) Monday - Sunday: 8:30 AM - 7:00 PM (ET). Please provide the order number indicated in the email you received. Once the gift card is received by the recipient, it is impossible to cancel the order.

Gift card home delivery

The delivery of gift cards purchased through the RONA website is available across Canada, except the Yukon, Nunavut, Northwest Territories and Northern Quebec.

Gift card delivery varies by destination. Gift cards are delivered 2 to 5 days following the confirmation of your order in major urban areas and within 7 business days for remote locations. However, orders placed after 12:00 p.m. on Friday will not be processed until the following Monday.

Gift cards that are part of orders delivered by truck or picked up in store will be delivered by the same means and will not be submitted by mail.

Appliances: See the Returns and Refunds of Appliances section for the appliance policy.

Need to return items?

If for any reason you are not 100% satisfied with your product, return it within 90 days of purchase with a hassle-free return in store or online. Certain exceptions and conditions apply*

Start your return online

*Return Policy

If for any reason you are not 100% satisfied with your product, please return it within 90 days of purchase in its original condition and packaging with your original receipt for a refund, exchange, or store credit. Certain exceptions and conditions apply. To learn more, see the Returns and Orders page. RONA inc. reserves the right to limit or refuse a return for any reason. The Return Policy may be modified at any time without notice.

RONA inc. uses the Optimal Payments Plc payment service.

Any information you transmit on rona.ca is processed by a data encryption system called Secure Socket Layer (SSL). The moment you visit a secure page, your browser will post a message indicating that the document you have requested is secure and informing you that the information you transmit through that page will be encrypted to guarantee its confidentiality. The page address will begin with "https."

During an online purchase, the payment page is sent to Optimal Payments verification service so that RONA does not keep the banking information entered in its systems.

While we use industry standard means to protect our websites and your information, the Internet is not 100% secure. The measures we use are appropriate for the type of information we collect. We cannot promise that your use of our website will be completely safe. We encourage you to use caution when using the Internet. To find out more on personal information confidentiality, consult the Privacy Policy.

The Consumer Protection Act gives a warranty on all goods you purchase or lease from a merchant. The goods must be usable: for the purpose for which they are ordinarily used (section 37 of the Act) and in normal use for a reasonable length of time, which may vary according to the price paid, the terms of the contract and the conditions of use (section 38 of the Act).

For more information on this legal warranty, go to the "Office de la protection du consommateur" website at www.opc.gouv.qc.ca.

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